Increase in new patients
Decrease in call volume (90k fewer calls/year)
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Tryon Medical Partners (TMP) is a prominent medical practice with nearly 9 decades serving North Carolina. When we first met, they had 11 clinics with a variety of specialty practices, and they operated 7 service lines with hold times sometimes as high as 2 hours. That’s a problem Medchat·ai was made to solve.
The way we think about it, every minute on hold represents a staff member too inundated to catch their breath. And every minute a patient waits is a minute they aren’t getting care.
To address their urgent need for streamlined patient communications, TMP began using Medchat·ai’s singular platform to bring automation and conversational intelligence into their workflows. Our partnership has empowered their patients to handle all kinds of tasks through a user-centered interface—like rescheduling an appointment, or refilling a prescription.
“Medchat·ai has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, Medchat·ai has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care.”
